FREQUENTLY ASKED QUESTIONS

 

Why should I choose The Dogwood?

• Locally owned; we are not a franchise

• Owners, managers, and staff who have a passion and love for pets

• Expertly trained staff 

• 30,000 square foot custom designed facility on 12 acres

• First class accommodations and amenities

• Feline guest rooms located separately from our canine guests in order to reduce stress

• Ambient sound system, creating a peaceful environment for our guests

• Expansive windows for natural lighting and fresh air

• Webcam service for public viewing

• Security system and fire alarms

• Climate controlled environment with advanced air exchange system to eliminate odors and germs

• Industry leading cleaning techniques that utilize state of the art equipment to ensure all guests remain healthy and safe

• Safe, highly controlled 10,000 square foot indoor play ground (largest in area) and 3,000 square foot outdoor play ground; dogs grouped according to size and play style

• Double outdoor fencing to keep all dogs safe and secure

• Custom designed deluxe hotel van for pick up and drop-off of our canine and feline guests

• Owners and staff who are actively involved with a variety of pet organizations, such as pet rescue, local animal shelters, and the local kennel club

Where are you located?

We are conveniently accessible from Interstate 29. (Exit 4; McCook Lake), just west of the Dakota Valley Schools and minutes from downtown Sioux City.

What are your hours?

Monday-Friday:
7:00 am- 6:00 pm

Saturday:
8:00 am - 5:00 pm

Sunday:
1:00 pm - 5:00 pm

What do I need to make a reservation?

Current vaccination information from your veterinarian. You need to fill out either a Dog Guest Profile or a Cat Guest Profile before making a reservation.


Dog Guest Profile

Cat Guest Profile


Once those are filled out, you can fill out our Make A Reservation form.

How do I make a reservation?

There are 4 ways to make a reservation: Call us at (605) 232-3647 or 232-dogs, email at contact@dogwoodpethotel.com, stop by the hotel in person or fill out our online form.

  • Fill Out Our Reservation Form
  • Dog Guest Profile
  • Cat Guest Profile

Please let us know if you would like your pet scheduled for grooming, a bath/brushing/nail trim, an upgrade to daycare when space is available, or an extra service of your choice added to their reservation while they are spending quality time with us at The Dogwood!

What if I need to cancel my reservation?

We realize that plans change, and wish to accommodate all of our customer's needs. But as a courtesy to our other customers, please notify us of your cancellation 24 hours in advance for non-holidays and one week in advance for holidays.

Do you provide shuttle service?

Yes, our custom outfitted van is available to transport your pet 7 days a week during regular business hours as long as you live within the metro area. Please call our concierge at (605) 232-3647 to schedule. Cost is $10 one way per household, if transported within Wynstone, Dakota Dunes, and North Sioux City areas; $20 one way per household, if transported within Sioux City, South Sioux City, and Sergeant Bluff areas; please call for pricing within all other areas.

What are your check-in and check-out times for hotel stays and day care?

Lobby Hours
Monday - Friday: 7:00 a.m. - 6:00 p.m.
Saturday: 8:00 a.m. - 5:00 p.m.
Sunday: 1:00 p.m. - 5:00 p.m.


Check-In Time for Boarding
Monday - Friday: 12:00pm to 6:00pm
Saturday: 12:00 p.m. to 5:00 pm 
Sunday: 1:00 p.m. to 5:00pm 


Check-Out Time for Boarding
Monday - Friday: 7:00am to 12:00 p.m.

Saturday: 8:00am to 12:00pm

Sunday: 1:00pm to 5:00 p.m.

Special arrangements may be made in advance for early arrival or late departure for a charge of $10 during business hours and $20 after business hours, because we know how much you missed your pet while you were away.

Pets not picked up by closing time will be considered overnight guests and charged the standard boarding rate for that evening.

What is included in the daily overnight rate for my dog?

For our canine guests, each room includes a comfortable bed and bowls. Guests receive room service twice a day; housekeeping is once a day or as necessary. Snacks are provided throughout the day, unless we are otherwise instructed. Our canine guests will enjoy daily, supervised and extended playgroups with guests of like size and play style. Dogs staying for 5 nights or more, will receive a complimentary bath and brushing before checking out.

What is included for the daily boarding rate for my cat?

For our feline guests, we offer a cozy cat condo with multiple levels for play and a private litter box. Guests receive room service twice a day; housekeeping once a day or as necessary. Treats will also be provided unless we are otherwise instructed.

How is Day Stay different from Day Care?

Day Stay is an alternative to day care for dogs who need private socialization instead of interacting in play groups. Guests will enjoy their own private room for the day, which includes play sessions as well as standard hotel amenities.

What are your stay requirements?

For our canine guests, we require a veterinarian certificate indicating proof of vaccination for Rabies, DHLPP, and Bordetella. For our feline guests, we require a veterinarian certificate indicating proof of Rabies and DHLPP.

A 14 day waiting period is required after the first administration of a vaccine or if it has expired. Your vet can fax us a copy at 605-232-8909. Please make sure we have the vaccination documentation 24 hours prior to check-in.

All guests must be treated with an effective form of flea control treatment.

All guest must be 4 months or older. To join day care, they must be spayed or neutered, unless under 7 months of age. Once they are over 7 months of age they must be spayed or neutered in order to socialize with the other guests in daycare.

Day care guests will require a brief daycare behavior assessment to ensure the safety of all our guests.

Other than day care and boarding, what other services do you offer?

Guest can also enjoy our full-service salon and spa, training sessions (group, private and in-hotel), and a retail boutique.

Do you offer training and grooming for dogs that aren't currently staying at your hotel?

Yes, please call our concierge at (605) 232-3647 to schedule an appointment.

Will you give my pet their medications?

Yes. We can administer any non-injectable medication free of charge. Please make sure the medications are clearly labeled and dosage instructions are included.

What happens if my pet has a medical emergency?

Your pet's health and safety are of the highest importance; we have established procedures to ensure that we are ready if a pet experiences a health situation while in our care. In the event we need to discuss something with you, we will call you immediately unless instructed otherwise by you, the owner. If veterinary assistance is needed , we will transport your pet to your preferred vet.

Can I bring my pet's bed and toys?

Yes. Housekeeping will launder any washable items prior to your pet's return home. Please make sure these items have permanent identification. Your pet may bring up to two toys that will stay with them in their suite.

Can my pets stay together in one room?

We can accommodate your wishes and board your pets together in the same room or suite, as space allows. Overnight guests sharing a room will receive a discounted rate. Guests sharing a room must be from the same family; dogs may not share a room with a cat.

What should I bring with my pet?

Please bring your dog on a leash. Cats should be transported in a cat carrier. As many pets are sensitive to sudden dietary changes, we believe it's best for you to provide your pet's regular food. By request, we can prepare specialized meals, including cooking and thawing if required. If you forget your food, you can purchase food from our retail store.

I know that I will miss my pet, can I call to check on him/her?

You are always welcome to call and check on your pet. We post photos weekly on our facebook page and we can also send you a text or email if you wish. Please advise us when you check into the hotel.

We offer webcam access of our facilities to our guests. Call us for more information.

Copyright 2017 Dogwood Pet Hotel |